- MY VOUCHER/GIFT CODE DOESN’T WORK. WHAT CAN I DO?
- I HAVE JUST PURCHASED A SUBSCRIPTION, BUT MY ACCOUNT HAS NOT BEEN ACTIVATED!
- I HAVE A PROMO/GIFT CODE. HOW CAN I USE IT TO ACTIVATE MY SUBSCRIPTION?
- DOES MY SUBSCRIPTION RENEW AUTOMATICALLY?
- HOW DO I CANCEL MY SUBSCRIPTION?
- HOW CAN I TURN OFF THE AUTO-RENEW FEATURE FOR MY SUBSCRIPTION?
- WILL I STILL HAVE ACCESS TO CONTENT AFTER MY SUBSCRIPTION HAS EXPIRED?
HOW DO I CANCEL MY SUBSCRIPTION?
If you purchased your subscription from our website:
- Log in to your account from a desktop or mobile browser (not the mobile app).
- Tap/click on your profile avatar in the top right-hand corner of the desktop or on Profile in your mobile browser.
- Click/tap on Cancel Anytime under your Active Subscription.
- Click/tap on Cancel Subscription.
- Then scroll down to select Disable Automatic Renewal.
If you purchased your subscription via Apple App Store:
- Open the Settings app
- Scroll down to “iTunes and App Store”
- Tap Your AppleID Email
- Select “View AppleID” (You may be asked to log in)
- Tap “Subscriptions”
- Select the subscription you want to cancel
- Tap “Cancel Subscription” to disable it from auto-renewing at the end of the current billing cycle
If you purchased your subscription via Google Play Store:
- Open the Google Play Store
- Tap Menu (3 small horizontal lines) next to “Google Play”
- Tap Account and then Subscriptions
- Find the subscription you want to cancel